FAQ

  • The time it takes to process and prepare an order varies. Please see individual items

  • All items are assembled by hand to ensure excellent quality. Thus your product may vary slightly from the images shown.

  • All wood lasercut products are sealed to protect from moisture, however it is advised to not get these pieces wet if you can help it as this may cause damage to the product.

  • We only use high quality, sustainable materials in all of our products

  • For care instructions please see individual listings

  • To ensure custom orders are accurate you may receive a proof email from us. Please add info@esdee.ca to your contacts

The main goal of Esdee Designs is to give you the perfect purchase. We want you to be 110% happy with your order! Please contact info@esdee.ca with any concerns or feedback.

Looking for a design or item we don’t have? Please email us at info@esdee.ca and we will see what we can do for you! A $15 one time design fee is charged for each custom made graphic.

Business owner looking for your logo or graphic placed on products? Planning a wedding or event and are looking to purchase unique items in bulk? Contact info@esdee.ca. We can offer comprehensive discounts!

 

Estimated shipping times

 

Please see our shipping policy.

 

Returns and exchanges

Please see our refund policy.